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Voice

We create voice experiences that fuel your brand.

Let’s Talk
Transform your CX with conversation

From Alexa to Siri and Google Home, today’s largest brands know that voice is the new revolution in customer experience.

DAP helps companies meet consumer demand and capture new market share with voice technology. We work closely with your team to define the right voice strategy for your organization, then see your skill through development, integration, launch and optimization.

Our Expertise
Voice Strategy Icon
Voice Strategy
Voice Design Icon
Voice Design
Skill Development Icon
Skill Development
Voice Analytics Icon
Voice Analytics
Young woman talking to her mobile device

Win in the conversational economy

Voice is transforming search

By 2020, 50% of all searches will be voice searches. 30% of these searches will be done without a screen.

Voice is accessible

One billion devices already have access to voice assistant technology, presenting a huge opportunity for brands to engage with customers.

Consumers want it

It’s estimated that nearly 55% of all U.S. households will own some type of “smart speaker” by 2022.

How we can help

Voice Strategy

Define the value of voice for your organization.

Whether you want to expand your omnichannel presence, simplify customer support or enhance brand communication, we’ll determine the right use case for your skill. We’ll then create a roadmap to bring an engaging, on-brand voice skill to market.

Includes:
Business Use Cases Icon
Business Use Cases
Prioritized Features Icon
Prioritized Features
Competitive Research Icon
Competitive Research
Voice Roadmap Icon
Voice Roadmap
Create my voice roadmap
A group of Echo Dots smart speakers
Voice Design

Create a conversation that keeps users coming back.

Fluid, natural interaction is at the heart of your voice experience. We define the dialog logic, map the user flows, account for prompts, re-prompts, errors and more. The result is an intuitive conversational experience that brings more value to your customers and brand.

Includes:
Dialog Logic & User Flows Icon
Dialog Logic & User Flows
Voice Content Icon
Voice Content
Brand Alignment Icon
Brand Alignment
User Testing Icon
User Testing
Design my voice experience
A red smart speaker shown in a kitchen with two people in the background
Skill Development

Build the technology. 

DAP developers bring your voice skill to life. We can integrate your skill with existing apps, or build out new ones. Our team has deep experience in voice-assisted technology, including automated speech recognition, NLU and NLG.

Includes:
Voice Implementation Icon
Voice Implementation
End-to-End Testing Icon
End-to-End Testing
Voice Integration Icon
Voice Integration
Analytics Framework Icon
Analytics Framework
Build my voice solution
A speech recognition program running on a laptop
Analytics & Optimization

Aim for the best voice experience.

The launch of your voice skill is just the beginning. We monitor user data, look for friction points and identify areas of improvement. Then, we update and refine the skill to optimize your users’ experience.

Includes:
Analytics Implementation Icon
Analytics Implementation
Behavioral Reports Icon
Behavioral Reports
Data Collection & Parsing Icon
Data Collection & Parsing
Strategic Recommendations Icon
Strategic Recommendations
Optimize my voice experience
Analytics metrics shown on a desktop

Technology

Amazon Alexa
Google Home
Siri
Cortana
Chat Bots

Voice Partners

Firminiq

Capabilities

Technology Icon

Technology

Amazon Alexa
Google Home
Microsoft
Cortana
Siri
Chatbots

Strategy Icon

Strategy

Voice Use Cases
Market Analysis
User Demographics
Product Roadmap

Voice UX Icon

Voice UX

User Flows
Voice Dialog
User Testing

Development Icon

Development

Voice Logic
Skill Development
Skill Integration
User Testing

Optimization Icon

Optimization

Data Collection
Behavioral Reporting
Skill Optimization

Hightlighted Work
Alexa smart speaker
Healthcare
Alexa in Healthcare: 17 Real Use Cases You Should Know About
Read more →
Smart speaker Alexa on a blue background
Business Strategy
Alexa for Business: What Every Executive Should Know in 2022
Read more →
The Omron app displayed on two mobile devices
Case Study
An omnichannel experience for a pioneering medical device
Read more →

Are you ready to begin your voice journey?

Get Started Today
Digital Authority Partners
The next-gen digital partner for today’s makers & doers.

Digital Authority Partners
420 West Huron, 1st Floor
Chicago, IL 60654
(312) 820-9893
[email protected]

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