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Chatbots often get a bad rap, but DAP CEO Codrin Arsene has a very different outlook.
Recently, Arsene was featured as a guest speaker on the Inside VOICE podcast by VOICE Summit, where he spoke about Alexa for business and its ability to streamline workflows and increase productivity.
As a skilled product manager and artificial intelligence enthusiast, he maintains that chatbots aren’t dumb. Instead, he identifies the two major issues that are at play,
“Business executives do not think creatively when it comes down to [what] Amazon can do for their business, but also what I call a product management failure. Behind any successful digital project, you have a product manager who’s in charge of the vision, the execution, the business rules in place.”
One of the major tenets of a sound digital strategy and a cornerstone of our work is aligning stakeholders on the right goals and attaching the right metrics upfront.
He goes on to explain,
“If you see a chatbot that’s ‘dumb’ or see Alexa kind of stumbling and not being able to understand your request, it’s because the product manager behind that specific skill has not accounted for your specific scenario and that’s why chatbots could be ‘dumb’. They’re not dumb. If you want to use the word ‘dumb,’ Dumb is that… whoever is responsible for building that has not either accounted for a scenario or doesnt have the right analytics tools in place for when you speak a specific request for them to tweak the algorithms and the scenarios to account for what you’re looking for.”
Codrin also touches on the different Alexa skills that are already available on the open market for businesses that are looking to streamline their processes. From hosting video conferences to sorting and replying to emails with a simple voice command, he enthusiastically says,
“The bottom line is, [Alexa for Business is] a platform built to help businesses improve productivity and complete tasks quickly and efficiently.”
And that’s not all.
In the latter half of the podcast, he gives a brief overview of Amazon’s foray into healthcare as well as the numerous Alexa skills that already exist for healthcare startups, hospitals, device manufacturers, pharma companies, and pharma trial companies to work smarter while delivering higher quality of care to consumers.
Can an Alexa skill make recommendations based on heart patients’ blood pressure readings and alert their healthcare teams of any changes?
The answer is a resounding yes.
As an agency, we’re helping patients manage their blood pressure. Omron's Heart Advisor is an award-winning FDA-approved smart watch with a built-in inflatable blood pressure cuff complete with mobile app, website, and Alexa integration.
In addition, Alexa skills can help patients and caregivers accurately track medications that have been administered, give instant access to first-aid information, provide up to date information on local hospitals, and even help users file insurance claims. Despite Alexa’s numerous use cases in healthcare, the one thought Arsene wants to leave us with is,
“ Alexa is industry-agnostic. It doesn’t matter what you’re doing. There’s so many different scenarios whether you work in healthcare or not.”
Finally, he offers his predictions on Google Assistant, Amazon Alexa, as well as where he sees both going within the next few years.
Have a vision for an Alexa skill that will help you achieve results or just want to pick his brain?
In this podcast, you will learn:
- What Alexa for Business is and how to use it
- Amazon’s relationship with healthcare
- Why Alexa is so widely used in healthcare.
- Current skills/use cases in healthcare
- How DAP got into voice technology
- Predictions for Amazon Alexa and Google Assistant in the future
Tune into the podcast here: